Costs of Connector site failure mount as state agrees to drop vendor

BOSTON — Massachusetts plans to sever ties with the contractor responsible for the broken Obamacare website, which has been ringing up $10 million a month in unexpected enrollment costs tied to the site’s failure, and officials now estimate they may not have a fully functional online marketplace until October.

Sarah Iselin, Gov. Deval Patrick’s special assistant in charge of the Health Connector Authority’s website fix, told the Connector Board at a meeting on Monday that negotiations were underway to end the state’s contract with Canadian vendor CGI. The company has been working with Iselin’s team and the information technology firm Optum, brought on board as a consultant, to put the website back on track.

“We have made the decision that we are going to be parting ways with CGI,” Iselin said.

Iselin said the administration is weighing its long-term options, but will most likely try to rebuild non-functioning portions of the website, including its health insurance eligibility determination system, with a new vendor. Though leaders have ruled out starting from scratch on a new site or continuing the course with CGI, the other option involves trying to leverage pieces of another state’s web exchange or the federal government’s software.   (FULL ARTICLE)

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